Topic outline

  • Assessment

    A selection of questions will be used to assess a delegate’s knowledge of the subject. Following this, delegates will be provided with details of a selection of useful resources and tools.

  • Situational Awareness

    Developed by asking three questions – What has happened? What is happening? What is going to happen next? Situational awareness is how we effectively developing an awareness and understanding of what is happening in an incident. This is done by gathering information, understanding that information (based on our experiences or through a structured approach) and projecting to consider what future risks and impacts there could be, based on what we know now.

    • Decision-making

      The way in which we make decisions in an incident. This can be done by analysing a specific challenge, generating a variety of options and implementing the most effective at resolving the problem. Decisions can also be made by utilising our knowledge, skills and experiences; drawing on these to implement quick decisions in situations we have been in before.

      • Communications

        One of the most challenging skills to maintain in an incident and is commonly one of the causes for learning in incidents. Communications can be based on three key features; timeliness, accuracy and relevance. This means considering your audience, informing them at considered and critical times, with information that is as accurate as possible by the time you have received it; and in a way which makes understanding common.

        • Leadership

          There are various styles that can be implemented in incident response; from authoritative to laissez-faire. These styles will be dependant based on external factors, like risk, time and the relationship between the leader and team. There is no right or wrong style, but the use of leadership based on the incident needs; and by utilising effective skills and behaviours of leaders to enhance the leadership style being used.